Sharkoon issue

[HERMAN_JELMET]

My Sharkoons no longer function as a surround sound headset, The volume control used for voice now controls the surround sound volume and I have no idea why or how to get it to work properly.
Would you people with the Sharkoon Xtatic digital headset give yours a try and let me know? Cheers.

 

[ColSonders]

I've used mine since the last system patch and the volume control for voice still worked on the voice channel.

I'll report back next time I get a chance to use them.

 

[Jkrohn1]

Mine is fine will test them tonight though and post on here with the result.

 

[HERMAN_JELMET]

Maybe you could post your PS4 and control unit set up too?

 

[ColSonders]

Sorry it took so long to reply.

My headset is definitely functioning how it should in terms of the voice channel.

On your settings menu, check the Sound and Screen menu, inside there goto Audio Output Settings and you should have your Output to Headphones set to "Chat Audio" not "All Audio" that I suspect you might be running....this will set the chat audio to go to the headset via the USB connection, leaving the game audio outputting via optical which is picked up by your decoder box.

I'm sure you've already managed to sort this out, but figured i'd post it here incase anyone else has a similar issue.

 

[HERMAN_JELMET]

It sorted itself out a couple of days ago, Now works properly again but not a lue as to how, But cheers anyway

 

[Jkrohn1]

Oh yeah forgot to reply lol sorry Dave