Ping and Packet Loss

Blimey with results like that, no wonder you are having problems!

The line quality as you can see is poor. The ping time is rather high as is the jitter. High ping times mean you'll be laggy which will affect you in trying to kill others as well as others trying to kill you in the likes of BF3.

How did you take those results? Was your computer on a wired connection and did you make sure that there was no-one else or no other devices accessing the internet when you did this? Is your router connected to the master telephone socket in the house or is it connected to an extension socket? Master socket is best and if an extension socket is badly wired it can affect your connectivity.

Also, what internet speed are you getting (which you can get from http://www.speedtest.net)?

 

I would take a serious look at your network setup with those stats.

I'm now on a fairly average line, not particularly close to my exchange, but I get around 45ms ping response with up to 10ms of jitter. And that's using pingtest and hitting a server >250miles away.

When I hit local servers <50miles away I tend to get more like 40ms pings and 0ms jitter.

First port of call I would say is to turn your router off, unplug it, hook it up to the main telephone socket (not an extension), in the UK these are called BT master sockets and are normally in stupid places. However this will reduce any internal problems to basically zero.

Ensure you have just your router connected, disconnect any telephones, fax machines, other equipment from your telephone line. Ensure the cable from telephone socket to router is fairly short as a long cable (above 3 metres) can have large detrimental affects on your line. Also worth trying a different filter, you possibly aren't using one given those results....which could be your problem. Connect a laptop to the router and try pingtest.net again to see if it's any better/different. The lower your ping and jitter the better.

If it's any different then the issue is internal to your property, post here if that's the case and we'll see how we can help you further. Otherwise it's gonna be a case of contact your Internet Service Provider and your telephone supplier and let them know you're having problems and ensure you let them know what you've tried to eliminate internal property issues.

 

What exactly did you do then?

That looks a lot better, now you're just left with a slightly sub-par upload speed.

 

Ace, as much as those speeds leave a little to be desired they are acceptable for gaming.

Proof was that your comms were working fine, comms being by far the most intensive in terms of how much bandwidth they use.

I would suggest going to pingtest.net and running a test there, speed isn't all that important, but ping is and it should give you a clearer idea of how good your line is.

 

Yeah Ace that actually looks alright there mate, good overall grade, excellent jitter rating and acceptable ping.

Perhaps try some other games online and see what they're like, it's possibly the old EA ports being shit on your router thing.

If your ports aren't correct it will cause lag like what you were seeing, I had the same issue with a router and manually setting up port forwarding on it fixed the issues I was having.

 

If it's any consolation I quite often have problems connecting to EA servers, particulatly on the PS3. Had it with BFBC2 and now BF3. Tried giving my PS3 a static IP address and port forwarding on the router which hasn't helped. Funnily enough on the xbox it's ok, can get into a game first time on BF3. Used to have the odd problem with BFBC2 on the xbox though. I just put it down to EA being shit. My connection isn't bad, usually get around 6 mbps down and 900 kbps up with a ping of around 36. Jitter I think is usually around 5 - 7ms