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My partners mother was taken into William Harvey Hospital today by ambulance at approximately 3.00pm with pneumonia.
We couldn't get there until 5.00pm and we had no idea where in the Hospital she would have been taken so we naturally went to the main entrance reception to ask. We was told to go to A&E, so thinking she hadnt understood we explained that she was brought in by ambulance and would have been admitted. Again we was told to go down to A&E, and off we went to A&E.
At the A&E reception we asked again if they could tell us where she was, she looked her up on the computer and said "is she not in the waiting area?" We turned around and there in a packed (no exaggeration) waiting room sat in one of those crappy hospital wheelchairs was this frail 84 year old woman who has pneumonia. It turned out that she had been sat outside in the ambulance for an hour than in the waiting room for another hour. I dont know what anyone else thinks but to me that is disgusting.
We asked to speak to someone and they did get her seen in about 5 minutes, but we was then told that there is a 9hr wait, did they really expect a frail very ill pensioner to sit in a waiting room for another 9 hours ???
Well we wasnt gonna have that so went and spoke to someone else to tell them that we were going to take her elsewhere and she got it sorted straight away. Within 15 minutes she had a bed (although not yet on a ward) and had been for an x-ray.
I cant complain about the staff at William Harvey Hospital as they were all very helpful, I blame that twat who lives at No 10.
Sorry for the little rant I had to vent my spleen.
We couldn't get there until 5.00pm and we had no idea where in the Hospital she would have been taken so we naturally went to the main entrance reception to ask. We was told to go to A&E, so thinking she hadnt understood we explained that she was brought in by ambulance and would have been admitted. Again we was told to go down to A&E, and off we went to A&E.
At the A&E reception we asked again if they could tell us where she was, she looked her up on the computer and said "is she not in the waiting area?" We turned around and there in a packed (no exaggeration) waiting room sat in one of those crappy hospital wheelchairs was this frail 84 year old woman who has pneumonia. It turned out that she had been sat outside in the ambulance for an hour than in the waiting room for another hour. I dont know what anyone else thinks but to me that is disgusting.
We asked to speak to someone and they did get her seen in about 5 minutes, but we was then told that there is a 9hr wait, did they really expect a frail very ill pensioner to sit in a waiting room for another 9 hours ???
Well we wasnt gonna have that so went and spoke to someone else to tell them that we were going to take her elsewhere and she got it sorted straight away. Within 15 minutes she had a bed (although not yet on a ward) and had been for an x-ray.
I cant complain about the staff at William Harvey Hospital as they were all very helpful, I blame that twat who lives at No 10.
Sorry for the little rant I had to vent my spleen.